New Job! Customer Services

We are looking for a new Customer Services Advisor to join the team to provide high quality front line customer focused service to all tenants, callers and visitors to the association.

This post will be available to apply for until the July 28th, you can apply online and find the job description, and requirements for the job here:

Download ZIP • 728KB

Who we are

First Choice is at the forefront of the provision of specialised housing throughout Wales for vulnerable people with complex needs. The association is renowned for its tenant participation and we are committed to working in partnership with our stakeholders to develop best practice in development, management and maintenance of accommodation for people with additional needs.

The association works closely with Local Authorities, NHS Trusts and a wide range of support providers. As an all-Wales association we are in a strong position to meet the demand for our services and to provide innovative solutions to local issues.

A brief job description

  • To provide a high quality comprehensive front line customer focused service to all callers and visitors to the association responding to customer requests.

  • To process maintenance invoices, work orders, recharges and quotations gaining authorisation, ensuring accurate coding and completion on relevant systems.

  • To undertake all administration related to the customer services department including data entry, contractors and consultants, works completion and tenancy agreements.

The full job description can be fond in the Zipped application pack above.

Work hours

Standard full time hours are 35 per week, Monday to Friday. Flexible working hours including generous time off in lieu arrangements


SCP20 –SCP25 £21,680- £25,284

You can find all of the benefits of working for FCHA here:

We look forward to receiving all of your applications!


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