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Privacy Policy

FCHA Privacy Policy

FCHA receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet, computer and connection information. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, communications).

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We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services.

  2. To provide our Users with ongoing customer assistance and technical support.

  3. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services.

  4. To comply with any applicable laws and regulations.

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All data is processed in accordance with the UK General Data Protection Regulation (GDPR) and we follow the seven principles for the lawful processing of personal data. These principles are

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  • Lawfulness, fairness and transparency

  • Purpose limitation

  • Data minimisation

  • Accuracy

  • Storage limitation

  • Integrity and confidentiality (security)

  • Accountability

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If you do not want us to process your data anymore, or you would like to access, correct, amend or delete any personal information we have about you please contact us at the following:

Email: customerservices@fcha.org.uk

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Mail to: First Choice Housing Association, 10 Village Way, Tongwynlais, Cardiff,CF15 7NE

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We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

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Further information can be obtained from the organisations Data Protection Policy upon request

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