FCHA KPIs

Repairs

Repairs	Q1	Q2	Q3	Q4

















HSAM report
Gas Safety Certificates completed on time	100%
Fire Risk Assessments completed on time (FCHA)	100%
Fire Alarms serviced within Legal Time frame	99%
PFFE Inspected within last 12 months	100%
Emergency Lighting Tested annually	100%
Fire Suppression Equipment serviced annually	97%
Carbon Monoxide alarms serviced anually	100%

Metric	Q1	Q2	Q3	Q4
No of live Damp & Mould cases (rolling)	27
No of properties awaiting initial visit following identificaiton of damp & mould	6
No of Damp & Mould cases awaiting completion of works (rolling)	5
No of completed Damp & Mould completed in the quarter works awaiting post inspection (season etc)	5
No of completed properties awaiting follow up call 3- 6 months post inspection	11
No of live Category 1 Damp & Mould Cases	0
No of live Category 2 Damp & Mould Cases	0
No of live Category 3 Damp & Mould Cases	9
No of live Category 4 & 5 Damp & Mould Cases	18
No of Claims (FFHH / Disrepair) arising from Damp & Mould cases	0

Metric	Q1	Q2	Q3	Q4
Number of stage 1 complaints received in quarter	2
Number of stage 2 complaints received in quarter	1
Initial response to stage 1 & 2 complaints within rqd timescales	1
Average length of time taken to resolve stage 1 & 2 complaints in days	10
No of Safeguarding Concerns noted	2
No of Safeguarding Concerns reported	0