FCHA KPIs

Repairs

Repairs	Q1	Q2	Q3	Q4
Asbestos Compliance - Annual Inspections completed	100%
TMV Serviced Annually	0%
CDM - Programmed Works compliance	100%
CDM Development Programme Compliance	100%
Legionella RA Completed biennially	100%
HHSRS inspections completed biennially	100%
Hoists / Lifts serviced / inspected according to LOLER requirements	99%
EICR Completed within 5 year time frame	100%

Metric	Q1	Q2	Q3	Q4
No of live Damp & Mould cases (rolling)	27
No of properties awaiting initial visit following identificaiton of damp & mould	6
No of Damp & Mould cases awaiting completion of works (rolling)	5
No of completed Damp & Mould completed in the quarter works awaiting post inspection (season etc)	5
No of completed properties awaiting follow up call 3- 6 months post inspection	11
No of live Category 1 Damp & Mould Cases	0
No of live Category 2 Damp & Mould Cases	0
No of live Category 3 Damp & Mould Cases	9
No of live Category 4 & 5 Damp & Mould Cases	18
No of Claims (FFHH / Disrepair) arising from Damp & Mould cases	0

Metric	Q1	Q2	Q3	Q4
Number of stage 1 complaints received in quarter	2
Number of stage 2 complaints received in quarter	1
Initial response to stage 1 & 2 complaints within rqd timescales	1
Average length of time taken to resolve stage 1 & 2 complaints in days	10
No of Safeguarding Concerns noted	2
No of Safeguarding Concerns reported	0