FCHA KPIs

Repairs

Repairs	Q1	Q2	Q3	Q4
Satisfied how FCHA dealt with a repair	100%
Emergency repairs target completion	100%
Repairs completed to a high standard	100%
Repairs completed on first call	78%
Average repair completion time	6
% of jobs completed within anticipate timescales	54%
No of disrepair claims	0%



































HSAM report
Gas Safety Certificates completed on time	100%
Fire Risk Assessments completed on time (FCHA)	100%
Fire Alarms serviced within Legal Time frame	99%
PFFE Inspected within last 12 months	100%
Emergency Lighting Tested annually	100%
Fire Suppression Equipment serviced annually	97%
Carbon Monoxide alarms serviced anually	100%
Asbestos Compliance - Annual Inspections completed	100%
TMV Serviced Annually	0%
CDM - Programmed Works compliance	100%
CDM Development Programme Compliance	100%
Legionella RA Completed biennially	100%
HHSRS inspections completed biennially	100%
Hoists / Lifts serviced / inspected according to LOLER requirements	99%
EICR Completed within 5 year time frame	100%

Metric	Q1	Q2	Q3	Q4
No of live Damp & Mould cases (rolling)	27
No of properties awaiting initial visit following identificaiton of damp & mould	6
No of Damp & Mould cases awaiting completion of works (rolling)	5
No of completed Damp & Mould completed in the quarter works awaiting post inspection (season etc)	5
No of completed properties awaiting follow up call 3- 6 months post inspection	11
No of live Category 1 Damp & Mould Cases	0
No of live Category 2 Damp & Mould Cases	0
No of live Category 3 Damp & Mould Cases	9
No of live Category 4 & 5 Damp & Mould Cases	18
No of Claims (FFHH / Disrepair) arising from Damp & Mould cases	0

Metric	Q1	Q2	Q3	Q4
Number of stage 1 complaints received in quarter	2
Number of stage 2 complaints received in quarter	1
Initial response to stage 1 & 2 complaints within rqd timescales	1
Average length of time taken to resolve stage 1 & 2 complaints in days	10
No of Safeguarding Concerns noted	2
No of Safeguarding Concerns reported	0

Housing Management	Q1	Q2	Q3	Q4
No of Notice Order Seeking Possessions	0
No of compensation claims under RHWA (eg for failure to issues occupancy contract	0
Rent & SC arrears greater than 2 months (as a % of Rents & SC receivable)	0.52%
Voids - Total at quarter end as a % of total stock	9.50%
No of re-lets in quarter	16
Tenant Relet Satisfaction	No data
Overall Tenant Satisfaction with FCHA as a landlord	100%

HR & Governance	Q1	Q2	Q3	Q4
Sickness (Total number of days lost through sickness absence in quarter (does not include weekends)	0.76%
Turnover	0.00%
Staff Satisfaction -Very Satisfied with FCHA as a place to work	N/A
Staff Satisfaction - Satisfied with FCHA as a place to work	N/A
Corporate Governance
Board Attendance	87.50%

HSAM report	Q1	Q2	Q3	Q4
Gas Safety Certificates completed on time	100%
Fire Risk Assessments completed on time (FCHA)	100%
Fire Alarms serviced within Legal Time frame	99%
PFFE Inspected within last 12 months	100%
Emergency Lighting Tested annually	100%
Fire Suppression Equipment serviced annually	97%
Carbon Monoxide alarms serviced anually	100%
Asbestos Compliance - Annual Inspections completed	100%
TMV Serviced Annually	0%
CDM - Programmed Works compliance	100%
CDM Development Programme Compliance	100%
Legionella RA Completed biennially	100%
HHSRS inspections completed biennially	100%
Hoists / Lifts serviced / inspected according to LOLER requirements	99%
EICR Completed within 5 year time frame	100%