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We are looking for a new Director of Digital Innovation & Business Improvement to provide strategic leadership for the IT function and lead the business improvement and digital innovation function, ensuring alignment with organisational goals. The Director of Digital Innovation & Business Improvement will be responsible for developing and reviewing the corporate plan, business continuity strategy, and value for money strategy and take a risk-based approach to protect FCHA’s ability to function.


The successful candidate joining the team will be an enthusiastic individual , with strong

values that match those of the organisation. Candidates with a degree, or equivalent, in I.T, business, or a related field are welcome to apply. Proven experience in leading digital

transformation initiatives and having a strong understanding of cybersecurity, data governance, and ICT strategy is essential. We are a values-based organisation with excellent benefits. We know the importance of our people and their wellbeing and our flexible approach to work life balance is an essential part of our approach to caring for our staff.


Who we are


First Choice is at the forefront of the provision of specialised housing throughout Wales for vulnerable people with complex needs. The association is renowned for its tenant participation and we are committed to working in partnership with our stakeholders to develop best practice in development, management and maintenance of accommodation for people with additional needs.


The association works closely with Local Authorities, NHS Trusts and a wide range of support providers. As an all-Wales association we are in a strong position to meet the demand for our services and to provide innovative solutions to local issues.


Director of Digital Innovation & Business Improvement: The Work


Work will include:


  • Provide strategic leadership for the IT function, ensuring alignment with

    organisational goals.

  • Lead the Business Improvement & Digital Innovation functions by overseeing the

    Business Transformation Strategy.

  • Actively contribute to corporate management and lead the development of the

    Corporate Plan.

  • To develop and review the Business Continuity Strategy and value for money

    strategy identifying the necessary steps to limit, remove or control risk and to

    protect the organisation’s ability to function


You can find the full work in the Job pack below.



Work hours


Standard full time hours are 35 per week, Monday to Friday. Flexible working hours including generous time off in lieu arrangements. We also offer agile working with a blend of home/office working. A working from home allowance is also provided of £50pcm.


Salary


£78,486 - £94,806 per annum


How to Apply?

Complete the job application and diversity form attached and email it to recruitment@fcha.org.uk


Please refer to the Job Description and Job Spec when applying.



Closing date - 9am on 30/01/2026

Interview date - 11/02/2026


You can find all of the benefits of working for FCHA here:


We look forward to receiving all of your applications!

 

We are proud to share the results of our recent employee survey which demonstrates the enjoyment staff attain from working as part of the team at FCHA. This was the first time we used an external company to gain this insight from our teams . Below are just a few of the highlights from the survey.


Group of people in gray and orange shirts raise hands, smiling by a lakeside with overcast skies and trees in the background. Joyful mood.

  • 92% Employees took part in the survey


  • 91% were satisfied with engagement


  • 94% satisfaction with company and Customers – understanding how our work fits into the bigger picture and benefits customers.


  • 94% of satisfaction with personal performance being completely clear about the performance expected from us at work.


  • 94% satisfaction on Attention – having positive interactions with our colleagues and manager.


  • 94% satisfaction on Meaning – feeling that our work is meaningful


We are extremely proud of these results and of the amazing work our staff undertake to make FCHA such a great place to work.

 

Working alongside our new Tenant Advisory Group, we are proud to present our new Mission, Vision and Values to help guide FCHA, tenants and suppliers in the right direction to deliver the best homes and service possible!


Our Vision Statement Header image


tenant standing in front of home smiling in the garden








FCHA Believes that everyone should live in their 'forever home' and having a disability should not be a barrier to this.




Our Mission Header Image









Delivering homes that support independence and help people feel part of a community





Our Values Header Image








There are 4 core values that will help FCHA achieve their Mission and Vision going forward:


Partnership & Working Together

We will work with tenants & other people to help improve First Choice


Open & Honest

We will do the right thing for the right reason


Equal & Fair 

We will treat everyone equally and fairly


Hard Working

We will work hard to get the best results for tenants




2 staff and 2 of our tenant advisory group members posing for a photo

We would like to thank the Tenant Advisory Group for all of their hard work when helping establish these Mission, Vision and Values. The Tenant Advisory Group was integral in ensuring that these new statements were easy to understand and were relevant to the tenants in our homes.



We will continue to keep you updated on the success of the Tenant Advisory Group as well as the projects that help us deliver homes that support independence and help people feel part of a community.

 

First Choice Housing Association Ltd
10 Village Way, Greenmeadow Springs
Cardiff
CF15 7NE
Tel: (029) 20703758

Registered with Charitable Status under the Co-Operative and Community Benefit Societies Act 2014 Number 26118R Registered with Senedd Cymru | Welsh Parliament under number J094 © First Choice Housing Association 2020 Designed in-house by our ICT team

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