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We are hiring a Tenant Quality Checker!

  • 2 min read

Updated: 2 hours ago

Illustration of a person with red hair and glasses using a tablet. They wear a dark hoodie. Blue circle background; focused and engaged mood.

We would like someone to join our tenant engagement coordinator on quality visits to other First Choice tenants homes in South Wales


With the help of Mirus we came up with the role of a Tenant Quality Checker! Someone who is a tenant themselves to go into homes and ask questions to make sure new tenants joining FCHA are happy with their homes.


What would you need to do?


  • Visit First Choice properties and give feedback.

  • Ask tenants how things are working out in their new home.

  • Ask tenants if there is anything that needs to be changed in their home.

  • Ask tenants if they were involved in the planning process of their new home.

  • Ask tenants how they feel in their new community.

  • Complete any mandatory training and additional training that will support you in your role. Must be willing to travel with Tenant Engagement Coordinator.

  • Provide opportunities for tenants to influence the way services are delivered and ensure that they are fully involved in decisions regarding their homes.


To put it simply...


You ask questions to new tenants

Three speech bubbles with 3 questions that you as the quality checker would ask tenants. "Are you happy with your home?" "Is there anything you want changed?" "How do you feel in your new community?"

You give feedback to us!

Hands holding three colorful emoji faces: yellow neutral, red sad, and green happy against a dark purple background.


Once you've asked your questions to the tenants you will give us feedback on how to improve.



How often will I be working?


This role is when required. Your hours will be agreed between you and First Choice Housing Association when a quality check is required. Please note that this role is a six-month pilot scheme and is subject to review.


Hand holding £5 and £10 notes, a £15 gift voucher, and a blue Tempo logo on a white background.

How you will get paid?


You can get paid in 3 ways. It's your choice:

  1. You can get £15 per visit

  2. You can receive a £15 Love2Shop voucher

  3. You can get 2 Tempo Time credits that you can spend.


How to Apply?


Email our Tenant Engagement Coordinator Laura for all of the information and how to apply!


Phone Number: 029 2070 3758


In order to read all of the information about this role. Please download the application pact. This has easy read versions of the flyer and job description.



Apply Now!


Why work for FCHA? You can find all of the benefits here:


We look forward to receiving all of your applications!

Our Mission, Vision and Values

  • 1 min read

Working alongside our new Tenant Advisory Group, we are proud to present our new Mission, Vision and Values to help guide FCHA, tenants and suppliers in the right direction to deliver the best homes and service possible!


Our Vision Statement Header image


tenant standing in front of home smiling in the garden








FCHA Believes that everyone should live in their 'forever home' and having a disability should not be a barrier to this.




Our Mission Header Image









Delivering homes that support independence and help people feel part of a community





Our Values Header Image








There are 4 core values that will help FCHA achieve their Mission and Vision going forward:


Partnership & Working Together

We will work with tenants & other people to help improve First Choice


Open & Honest

We will do the right thing for the right reason


Equal & Fair 

We will treat everyone equally and fairly


Hard Working

We will work hard to get the best results for tenants




2 staff and 2 of our tenant advisory group members posing for a photo

We would like to thank the Tenant Advisory Group for all of their hard work when helping establish these Mission, Vision and Values. The Tenant Advisory Group was integral in ensuring that these new statements were easy to understand and were relevant to the tenants in our homes.



We will continue to keep you updated on the success of the Tenant Advisory Group as well as the projects that help us deliver homes that support independence and help people feel part of a community.

Meet Laura, our new Tenant Engagement Coordinator

  • 1 min read
Headshot of laura, she has blonde hair, black glasses and a suit jacket on.

Laura has worked with people with learning disabilities for 13 years which includes supported living homes and day services.


In her free time, Laura loves making memories with her family and friends, walking her Frenchie at her local beach (Barry Island) and trying new food at restaurants. Her Favorite restaurant is Wagamama’s!   





4 people sitting down on a blanket in the background. 3 people standing up posing for the photos. One of them is laute with a hat on and glasses


Laura will be helping tenants to engage and supporting their tenant experience at First Choice.


Get ready for some exciting events and activities that Laura will be organising to enable tenants to enjoy, meet new people and have a chance to speak to staff from First choice in person. She is looking forward to meeting you all! 





4 people with their thumbs up in a field with a table of cakes in front of them
Laura with Tenants who entered the cake competition at the Big Lunch

Have a suggestion for a new FCHA event? Get in touch and let us know!



📞: 02920 703 758

First Choice Housing Association Ltd
10 Village Way, Greenmeadow Springs
Cardiff
CF15 7NE
Tel: (029) 20703758

Registered with Charitable Status under the Co-Operative and Community Benefit Societies Act 2014 Number 26118R Registered with Senedd Cymru | Welsh Parliament under number J094 © First Choice Housing Association 2020 Designed in-house by our ICT team

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