Our 2025 Employee Survey Results!

We are proud to share the results of our recent employee survey which demonstrates the enjoyment staff attain from working as part of the team at FCHA. This was the first time we used an external company to gain this insight from our teams . Below are just a few of the highlights from the survey.

• 92% Employees took part in the survey

  
  

• 91% were satisfied with engagement

  
  

• 94% satisfaction with company and Customers – understanding how our work fits into the bigger picture and benefits customers.

  
  

• 94% of satisfaction with personal performance being completely clear about the performance expected from us at work.

  
  

• 94% satisfaction on Attention – having positive interactions with our colleagues and manager.

  
  

• 94% satisfaction on Meaning – feeling that our work is meaningful

  
  

We are extremely proud of these results and of the amazing work our staff undertake to make FCHA such a great place to work.

Our Mission, Vision and Values

Working alongside our new Tenant Advisory Group, we are proud to present our new Mission, Vision and Values to help guide FCHA, tenants and suppliers in the right direction to deliver the best homes and service possible!

FCHA Believes that everyone should live in their 'forever home' and having a disability should not be a barrier to this.

Delivering homes that support independence and help people feel part of a community

There are 4 core values that will help FCHA achieve their Mission and Vision going forward:

Partnership & Working Together

We will work with tenants & other people to help improve First Choice

Open & Honest

We will do the right thing for the right reason

Equal & Fair 

We will treat everyone equally and fairly

Hard Working

We will work hard to get the best results for tenants

We would like to thank the Tenant Advisory Group for all of their hard work when helping establish these Mission, Vision and Values. The Tenant Advisory Group was integral in ensuring that these new statements were easy to understand and were relevant to the tenants in our homes.

We will continue to keep you updated on the success of the Tenant Advisory Group as well as the projects that help us deliver homes that support independence and help people feel part of a community.

Meet Laura, our new Tenant Engagement Coordinator

Laura has worked with people with learning disabilities for 13 years which includes supported living homes and day services.

In her free time, Laura loves making memories with her family and friends, walking her Frenchie at her local beach (Barry Island) and trying new food at restaurants. Her Favorite restaurant is Wagamama’s!   

Laura will be helping tenants to engage and supporting their tenant experience at First Choice.

Get ready for some exciting events and activities that Laura will be organising to enable tenants to enjoy, meet new people and have a chance to speak to staff from First choice in person. She is looking forward to meeting you all! 

Laura with Tenants who entered the cake competition at the Big Lunch

Have a suggestion for a new FCHA event? Get in touch and let us know!

📞: 02920 703 758

✉️: customerservices@fcha.org.uk