We Are Hiring! Part Time Customer Services Advisor - 12 Months Fixed Term

We are looking for a new Customer Services Advisor to provide high quality front-line customer focused service to all tenants, callers and visitors to the association.

Who we are

First Choice is at the forefront of the provision of specialised housing throughout Wales for vulnerable people with complex needs. The association is renowned for its tenant participation and we are committed to working in partnership with our stakeholders to develop best practice in development, management and maintenance of accommodation for people with additional needs.

The association works closely with Local Authorities, NHS Trusts and a wide range of support providers. As an all-Wales association we are in a strong position to meet the demand for our services and to provide innovative solutions to local issues.

Customer Services Advisor: The Work

Work will include:

• Providing a high quality comprehensive front line customer focused service to all callers and visitors to the association responding to customer requests.

• Processing maintenance invoices, work orders, recharges and quotations gaining authorisation, ensuring accurate coding and completion on relevant systems.

• Undertake administration for all tenant participation activities and events including the preparation, attendance and post review of tenant event.

The full job description can be found in the job pack below.

Work hours

Standard full-time hours are 35 per week (21 part time), Monday to Friday. Flexible working hours including generous time off in lieu arrangements. We also offer agile working with a blend of home/office working. A working from home allowance is also provided of £50pcm.

Salary

£27,056 per annum

(Part Time-£16,233)

How to Apply?

Complete the job application and diversity form attached and email it to recruitment@fcha.org.uk

Please refer to the Job Description and Job Spec when applying.

CSA Job Pack.zip

Download ZIP • 1.69MB

Closing date - Sunday 10th May

Interview date - Thursday 21st May

You can find all of the benefits of working for FCHA here:

https://www.fcha.org.uk/jobs

We look forward to receiving all of your applications!

An update on our Chief Executive role

Today we share that Adrian Burke, our Chief Executive, has informed the Board of his decision to step down from the role. Adrian has secured a new opportunity outside the organisation and will be leaving FCHA following the completion of his contractual notice period.

During his time with us, Adrian has made an outstanding contribution to FCHA’s growth, culture, and impact. His leadership has strengthened the organisation and enhanced the services we provide to our tenants and the wider learning disability community. We extend our sincere thanks to Adrian for his dedication and achievements, and he will be greatly missed.

To ensure continuity and stability, the Board will now begin the process of recruiting our next Chief Executive, supported by a clear transition plan. Our experienced Executive team remains focused on delivering our mission and maintaining the high standards our tenants and partners expect from FCHA.

We wish Adrian every success in the next chapter of his career and thank him for everything he has brought to FCHA.

Our 2025 Employee Survey Results!

We are proud to share the results of our recent employee survey which demonstrates the enjoyment staff attain from working as part of the team at FCHA. This was the first time we used an external company to gain this insight from our teams . Below are just a few of the highlights from the survey.

• 92% Employees took part in the survey

  
  

• 91% were satisfied with engagement

  
  

• 94% satisfaction with company and Customers – understanding how our work fits into the bigger picture and benefits customers.

  
  

• 94% of satisfaction with personal performance being completely clear about the performance expected from us at work.

  
  

• 94% satisfaction on Attention – having positive interactions with our colleagues and manager.

  
  

• 94% satisfaction on Meaning – feeling that our work is meaningful

  
  

We are extremely proud of these results and of the amazing work our staff undertake to make FCHA such a great place to work.