We Are Hiring! Part Time Customer Services Advisor - 12 Months Fixed Term

We are looking for a new Customer Services Advisor to provide high quality front-line customer focused service to all tenants, callers and visitors to the association.

Who we are

First Choice is at the forefront of the provision of specialised housing throughout Wales for vulnerable people with complex needs. The association is renowned for its tenant participation and we are committed to working in partnership with our stakeholders to develop best practice in development, management and maintenance of accommodation for people with additional needs.

The association works closely with Local Authorities, NHS Trusts and a wide range of support providers. As an all-Wales association we are in a strong position to meet the demand for our services and to provide innovative solutions to local issues.

Customer Services Advisor: The Work

Work will include:

• Providing a high quality comprehensive front line customer focused service to all callers and visitors to the association responding to customer requests.

• Processing maintenance invoices, work orders, recharges and quotations gaining authorisation, ensuring accurate coding and completion on relevant systems.

• Undertake administration for all tenant participation activities and events including the preparation, attendance and post review of tenant event.

The full job description can be found in the job pack below.

Work hours

Standard full-time hours are 35 per week (21 part time), Monday to Friday. Flexible working hours including generous time off in lieu arrangements. We also offer agile working with a blend of home/office working. A working from home allowance is also provided of £50pcm.

Salary

£27,056 per annum

(Part Time-£16,233)

How to Apply?

Complete the job application and diversity form attached and email it to recruitment@fcha.org.uk

Please refer to the Job Description and Job Spec when applying.

CSA Job Pack.zip

Download ZIP • 1.69MB

Closing date - Sunday 10th May

Interview date - Thursday 21st May

You can find all of the benefits of working for FCHA here:

https://www.fcha.org.uk/jobs

We look forward to receiving all of your applications!

Could you be our next Chief Executive?

https://www.youtube.com/watch?v=_9vrU9kk64w

First Choice Housing Association is a specialist and innovative organisation providing homes for vulnerable adults. Established in 1988 and working across Wales we are committed to enabling many vulnerable people, including those with a learning and physical disability, complex needs, mental health, and veterans to live independently & lead a full and valued life within the community. We currently have over 1,070 tenants and employ 52 members of staff.

We are seeking an inspirational Chief Executive to lead the Association, reporting directly to the Board and providing oversight of a highly capable Executive Team. In this pivotal role, you will set the strategic direction for First Choice, ensuring that the organisation continues to deliver high-quality, tenant-focused housing services while meeting all regulatory and compliance requirements. You will champion innovation and best practice across the business, embedding a culture of excellence, accountability, and inclusion at every level. As the public face of the Association, you will represent First Choice with credibility and authority, fostering strong and trusted relationships with tenants, partners, regulators, government, and other key stakeholders to ensure the organisation’s voice and influence are widely recognised.

We are looking for a dynamic, visionary leader with substantial senior management experience who can successfully drive organisational change, motivate and inspire teams, and deliver the Association’s long-term strategic ambitions. The role requires a leader who combines strategic insight with operational expertise, including strong financial, risk, and business management skills, as well as a proven ability to influence, negotiate, and communicate effectively across diverse audiences. You will have a deep commitment to tenant-centred, values-driven leadership and a clear understanding of the role that housing plays in improving people’s lives and strengthening communities.

This is a unique opportunity to take the helm of a stable, purpose-driven organisation at an exciting moment of growth and development. You will have the chance to shape the future of the Association, champion innovation and continuous improvement, and make a tangible difference in the lives of the people we serve. If you are a collaborative, forward-thinking, and resilient leader who is passionate about housing and social impact, we would welcome your application.

Work hours

Standard full time hours are 35 per week, Monday to Friday. Flexible working hours including generous time off in lieu arrangements. We also offer agile working with a blend of home/office working. A working from home allowance is also provided of £50pcm.

Salary

c.£110k (plus car allowance)

How to apply as the new Chief Executive

Applications are only accepted through Campbell Tickell. Please visit their website for the job pack, more information and how to apply: https://www.campbelltickell.com/ct-current-vacancies/fcha-chief-executive/ Closing Date: Fri 13 Mar 2026 at 9am

1st Interviews: Mon 23 and Tue 24 Mar 2026

Stakeholder Sessions: Thur 9 Apr 2026

Final Interviews: Wed 15 Apr 2026

You can find all of the benefits of working for FCHA here:

https://www.fcha.org.uk/jobs

An update on our Chief Executive role

Today we share that Adrian Burke, our Chief Executive, has informed the Board of his decision to step down from the role. Adrian has secured a new opportunity outside the organisation and will be leaving FCHA following the completion of his contractual notice period.

During his time with us, Adrian has made an outstanding contribution to FCHA’s growth, culture, and impact. His leadership has strengthened the organisation and enhanced the services we provide to our tenants and the wider learning disability community. We extend our sincere thanks to Adrian for his dedication and achievements, and he will be greatly missed.

To ensure continuity and stability, the Board will now begin the process of recruiting our next Chief Executive, supported by a clear transition plan. Our experienced Executive team remains focused on delivering our mission and maintaining the high standards our tenants and partners expect from FCHA.

We wish Adrian every success in the next chapter of his career and thank him for everything he has brought to FCHA.