Our Mission, Vision and Values

Working alongside our new Tenant Advisory Group, we are proud to present our new Mission, Vision and Values to help guide FCHA, tenants and suppliers in the right direction to deliver the best homes and service possible!

FCHA Believes that everyone should live in their 'forever home' and having a disability should not be a barrier to this.

Delivering homes that support independence and help people feel part of a community

There are 4 core values that will help FCHA achieve their Mission and Vision going forward:

Partnership & Working Together

We will work with tenants & other people to help improve First Choice

Open & Honest

We will do the right thing for the right reason

Equal & Fair 

We will treat everyone equally and fairly

Hard Working

We will work hard to get the best results for tenants

We would like to thank the Tenant Advisory Group for all of their hard work when helping establish these Mission, Vision and Values. The Tenant Advisory Group was integral in ensuring that these new statements were easy to understand and were relevant to the tenants in our homes.

We will continue to keep you updated on the success of the Tenant Advisory Group as well as the projects that help us deliver homes that support independence and help people feel part of a community.

Meet Laura, our new Tenant Engagement Coordinator

Laura has worked with people with learning disabilities for 13 years which includes supported living homes and day services.

In her free time, Laura loves making memories with her family and friends, walking her Frenchie at her local beach (Barry Island) and trying new food at restaurants. Her Favorite restaurant is Wagamama’s!   

Laura will be helping tenants to engage and supporting their tenant experience at First Choice.

Get ready for some exciting events and activities that Laura will be organising to enable tenants to enjoy, meet new people and have a chance to speak to staff from First choice in person. She is looking forward to meeting you all! 

Laura with Tenants who entered the cake competition at the Big Lunch

Have a suggestion for a new FCHA event? Get in touch and let us know!

📞: 02920 703 758

✉️: customerservices@fcha.org.uk

Hate Crime: Don't Ignore it. Report it.

If you believe that you are a victim of a hate crime, please report it by calling 101.

Dial 999 if it's an emergency.

Os ydych yn credu eich bod yn dioddefwr o trosedd casineb, rhowch wybod amdano drwy ffonio 101 os gwelwch yn dda.

Ffoniwch 999 os yw’n argyfwng.

What is Hate Crime? | Beth yw Trosedd Casineb?

A hate crime is a crime against someone because of: Mae trosedd casineb yn drosedd yn erbyn rhywun oherwydd:

Their disability or learning difficulty

Eu anabledd neu anhawster dysgu

Their race or the colour of their skin

Eu hil neu liw eu croen

Their religion or beliefs

Eu crefydd neu gredoau

Their choice to say they are male or female or transgender

Eu dewis i ddweud eu bod yn gwryw neu benyw neu’n drawsrywiol

Their sexuality - gay or straight or something else

Eu rhywioldeb – hoyw neu syth neu rhywbeth arall

---

Almost any type of crime can be a hate crime.

Gall bron unrhyw fath o drosedd fod yn drosedd casineb.

Hate crimes can include:

Gall troseddau casineb gynnwys:

Doing or saying things to hurt someone

Gwneud neu ddweud pethau i frifo rhywun

Damaging property Difrodi eiddo

Graffiti Graffiti

Setting fire to something on purpose

Cynnau tân i rhywbeth yn pwrpasol

---

Hate crime can also happen online - like on Facebook or Twitter

Gall troseddau casineb digwydd ar-lein hefyd – fel ar Facebook neu Twitter

Being different is not a crime

Nid yw bod yn wahanol yn drosedd

But if someone commits a crime against you because you are different, that is a crime.

Ond os bydd rhywun yn cyflawni trosedd yn eich erbyn oherwydd eich bod yn wahanol, mae hynny’n drosedd.

---

People who have suffered a hate crime

Pobl sydd wedi dioddef trosedd casineb

People who have suffered a hate crime can feel upset, hurt, or confused.

Gall pobl sydd wedi dioddef trosedd casineb deimlo’n cynhyrfu, brifo neu ddryslyd.

They can get support to help them deal with the situation.

Gallant gael cymorth i’w helpu i delio â’r sefyllfa.

---

Don’t ignore it. Report it. | Peidiwch a anwybyddu. Adroddwch amdano.

If no one stops hate crime, it can get worse and affect more people.

Os nad oes neb yn atal trosedd casineb, gall waethygu ac effeithio mwy o bobl.

If you report a hate crime, the police can do something about it.

Os ydych yn adroddiad trosedd casineb, gall yr heddlu wneud rhywbeth amdano.

The police take hate crime seriously. They will look into it fully.

Mae’r heddlu’n cymryd troseddau casineb o ddifrif.

Byddant yn edrych i mewn iddo yn llawn.

---

Confidential | Cyfrinachol

No information will be shared without your agreement.

Ni fydd unrhyw wybodaeth ei rhannu heb eich cytundeb.

You will be treated with respect.

Byddwch yn cael eich trin â pharch.

---

Punishment | Cosb

If someone commits a crime which is also a hate crime, they will get a bigger punishment.

Os bydd rhywun yn cyflawni trosedd sydd hefyd yn drosedd casineb, bydd yn cael mwy o gosb.

---

Support | Cefnogaeth

At First Choice, our housing officers are here to give support if you have been a victim of a hate crime.

Yn First Choice, mae ein swyddogion tai yma i rhoi cymorth os ydych wedi dioddef trosedd casineb.

The police will also have hate crime officers who will give you support.

Bydd gan yr heddlu hefyd swyddogion troseddau casineb a fydd yn rhoi cefnogaeth i chi.

---

How to report a hate crime | Sut i riportio trosedd casineb.

You can report a hate crime to the police by calling 101.

Gallwch riportio trosedd casineb i’r heddlu drwy ffonio 101.

You can also report it to FCHA at

Gallwch hefyd riportio i FCHA yn

South/Mid Wales - email Dave: davidbingham@fcha.org.uk

De/Canolbarth Cymru – e-bostiwch Dave: davidbingham@fcha.org.uk

North Wales, Shropshire or Telford - email Sarah: sarahfaire@fcha.org.uk

Gogledd Cymru, Shropshire neu Telford - e-bostiwch Sarah: sarahfaire@fcha.org.uk

Or phone us: 029 2070 3758

Neu ffoniwch ni: 029 2070 3758

In an emergency, always call 999

Mewn argyfwng, ffoniwch 999 bob amser