Our Mission, Vision and Values

Working alongside our new Tenant Advisory Group, we are proud to present our new Mission, Vision and Values to help guide FCHA, tenants and suppliers in the right direction to deliver the best homes and service possible!

FCHA Believes that everyone should live in their 'forever home' and having a disability should not be a barrier to this.

Delivering homes that support independence and help people feel part of a community

There are 4 core values that will help FCHA achieve their Mission and Vision going forward:

Partnership & Working Together

We will work with tenants & other people to help improve First Choice

Open & Honest

We will do the right thing for the right reason

Equal & Fair 

We will treat everyone equally and fairly

Hard Working

We will work hard to get the best results for tenants

We would like to thank the Tenant Advisory Group for all of their hard work when helping establish these Mission, Vision and Values. The Tenant Advisory Group was integral in ensuring that these new statements were easy to understand and were relevant to the tenants in our homes.

We will continue to keep you updated on the success of the Tenant Advisory Group as well as the projects that help us deliver homes that support independence and help people feel part of a community.

Meet Laura, our new Tenant Engagement Coordinator

Laura has worked with people with learning disabilities for 13 years which includes supported living homes and day services.

In her free time, Laura loves making memories with her family and friends, walking her Frenchie at her local beach (Barry Island) and trying new food at restaurants. Her Favorite restaurant is Wagamama’s!   

Laura will be helping tenants to engage and supporting their tenant experience at First Choice.

Get ready for some exciting events and activities that Laura will be organising to enable tenants to enjoy, meet new people and have a chance to speak to staff from First choice in person. She is looking forward to meeting you all! 

Laura with Tenants who entered the cake competition at the Big Lunch

Have a suggestion for a new FCHA event? Get in touch and let us know!

📞: 02920 703 758

✉️: customerservices@fcha.org.uk

FCHA receives the QED award!

We are thrilled to announce that FCHA has been honoured with the prestigious Quality, Equality, and Diversity (QED) Award in 2023. This accolade is more than just a mark of quality for the Welsh housing sector; it represents our unwavering commitment to fostering a culture of equality, diversity, and inclusion within our organisation.

• Understanding the Journey

• Defining 'Good' and Beyond

• Enhancing Experiences

• Continuous Improvement

• Demonstrating Commitment

• Regulatory Compliance

At FCHA, we believe in the power of diversity and inclusion to drive positive change. This QED Award is not just an achievement; it's a reflection of our shared vision for a future. We are immensely proud of this accomplishment, and we invite you to join us in celebrating diversity, equality, and inclusion at FCHA. Together, we can create a world where everyone is valued, respected, and embraced for who they are.

Thank you for being part of our journey toward a more inclusive tomorrow.