First Choice Housing Association is looking for a Housing Officer to help deliver high quality, tenant-focused services. The right person will be a knowledgeable and enthusiastic individual with strong values that match those of the organisation. This role requires you to deliver all FCHA’s housing management services whilst providing support and assistance to our tenants. You will require a relevant housing qualification (HNC/HND/CIH or Diploma). Knowledge of the social housing sector and the WG regulatory framework for RSL’s in Wales is also essential.
We are a developing organisation with excellent benefits. We know the importance of our people and their wellbeing and our flexible approach to work life balance is an essential part of our approach to caring for our staff. Our offices are based in Cardiff, but the role will be based in North Wales. You will be required to travel throughout the North Wales region with occasional travel to Cardiff for training etc.
Who we are
First Choice is at the forefront of the provision of specialised housing throughout Wales for vulnerable people with complex needs. The association is renowned for its tenant participation and we are committed to working in partnership with our stakeholders to develop best practice in development, management and maintenance of accommodation for people with additional needs.
The association works closely with Local Authorities, NHS Trusts and a wide range of support providers. As an all-Wales association we are in a strong position to meet the demand for our services and to provide innovative solutions to local issues.
Housing Officer: The Work
Work will include:
To deliver a range of housing services relating to the management and letting of tenancies ensuring effective delivery of services to all tenants including responding to tenancy breaches and anti-social behaviour , allocations , nominations and voids and arrears.
Provide support and assistance to tenants, ensuring appropriate information is given to make best use of their resources and accommodation.
Establish and build excellent relationships with applicants, tenants and other stakeholders (i.e. police, support providers, local authorities) which enable a proactive and non-judgemental tenancy management and rent collection service to our customers.
You can find the full work in the Job pack below.
Work hours
Standard full time hours are 35 per week, Monday to Friday. Flexible working hours including generous time off in lieu arrangements. We also offer agile working with a blend of home/office working. A working from home allowance is also provided of £50pcm.
Salary
£32,582-£38,53 per annum
How to Apply?
Complete the job application and diversity form attached and email it to recruitment@fcha.org.uk
Please refer to the Job Description and Job Spec when applying.
Closing date - 22nd October at 8am
Interview date - 09th November
You can find all of the benefits of working for FCHA here:
We look forward to receiving all of your applications!