We're Hiring! Director of Digital Innovation & Business Improvement

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We are looking for a new Director of Digital Innovation & Business Improvement to provide strategic leadership for the IT function and lead the business improvement and digital innovation function, ensuring alignment with organisational goals. The Director of Digital Innovation & Business Improvement will be responsible for developing and reviewing the corporate plan, business continuity strategy, and value for money strategy and take a risk-based approach to protect FCHA’s ability to function.

The successful candidate joining the team will be an enthusiastic individual , with strong

values that match those of the organisation. Candidates with a degree, or equivalent, in I.T, business, or a related field are welcome to apply. Proven experience in leading digital

transformation initiatives and having a strong understanding of cybersecurity, data governance, and ICT strategy is essential. We are a values-based organisation with excellent benefits. We know the importance of our people and their wellbeing and our flexible approach to work life balance is an essential part of our approach to caring for our staff.

Who we are

First Choice is at the forefront of the provision of specialised housing throughout Wales for vulnerable people with complex needs. The association is renowned for its tenant participation and we are committed to working in partnership with our stakeholders to develop best practice in development, management and maintenance of accommodation for people with additional needs.

The association works closely with Local Authorities, NHS Trusts and a wide range of support providers. As an all-Wales association we are in a strong position to meet the demand for our services and to provide innovative solutions to local issues.

Director of Digital Innovation & Business Improvement: The Work

Work will include:

• Provide strategic leadership for the IT function, ensuring alignment with

  organisational goals.
  

• Lead the Business Improvement & Digital Innovation functions by overseeing the

  Business Transformation Strategy.
  

• Actively contribute to corporate management and lead the development of the

  Corporate Plan.
  

• To develop and review the Business Continuity Strategy and value for money

  strategy identifying the necessary steps to limit, remove or control risk and to

  protect the organisation’s ability to function

You can find the full work in the Job pack below.

Work hours

Standard full time hours are 35 per week, Monday to Friday. Flexible working hours including generous time off in lieu arrangements. We also offer agile working with a blend of home/office working. A working from home allowance is also provided of £50pcm.

Salary

£78,486 - £94,806 per annum

How to Apply?

Complete the job application and diversity form attached and email it to recruitment@fcha.org.uk

Please refer to the Job Description and Job Spec when applying.

Director of Digital Innovation & Business Improvement Job Pack.zip

Download ZIP • 1.60MB

Closing date - 9am on 30/01/2026

Interview date - 11/02/2026

You can find all of the benefits of working for FCHA here:

https://www.fcha.org.uk/jobs

We look forward to receiving all of your applications!

Join our Team! Senior Public Relations Manager

We are looking for a new Senior Public Relations Manager to lead delivery of our public affairs work, identify risks and opportunities, and co-ordinate public affairs activities across FCHA. The role will require networking experience and the ability to build strong relationships locally.

Who we are

First Choice is at the forefront of the provision of specialised housing throughout Wales for vulnerable people with complex needs. The association is renowned for its tenant participation and we are committed to working in partnership with our stakeholders to develop best practice in development, management and maintenance of accommodation for people with additional needs.

The association works closely with Local Authorities, NHS Trusts and a wide range of support providers. As an all-Wales association we are in a strong position to meet the demand for our services and to provide innovative solutions to local issues.

Senior Public Relations Manager: The Work

Work will include:

• Ensuring social housing remains a cross-party political priority and that housing

  associations are viewed as key players in ending the housing crisis in Wales

• Championing the value and impact of Supported Housing and specialist supported

housing, ensuring their benefits are recognized and promoted across the political

spectrum.

• Leading delivery of our public affairs work, identifying risks and opportunities,

coordinating public affairs activity across FCHA.

• Building strong relationships on a cross-party basis locally with MS’s, MP’s ad

local elected members, raising the agenda for people with a learning disability

You can find the full work in the Job pack below.

Work hours

Standard full time hours are 35 per week, Monday to Friday. Flexible working hours including generous time off in lieu arrangements. We also offer agile working with a blend of home/office working. A working from home allowance is also provided of £50pcm.

Salary

£48,664-£53,598 per annum

How to Apply?

Complete the job application and diversity form attached and email it to recruitment@fcha.org.uk

Please refer to the Job Description and Job Spec when applying.

Senior Public Relations Manager Job Pack.zip

Download ZIP • 1.60MB

Closing date - 9am on 30/01/2026

Interview date - 12/02/2026

You can find all of the benefits of working for FCHA here:

https://www.fcha.org.uk/jobs

We look forward to receiving all of your applications!

Deeds Not Words: 5 Years on

It's been five years since the launch of Deeds Not Words Pledge. Our action alongside the Anti-Racist Wales Action Plan (ARWAP) 2030 progressed the recruitment, partnerships, governance and awareness of Equality, Diversity and Inclusion (EDI) at FCHA and across our partner organisations.

Despite the clear achievements, systemic racism continues to affect diverse communities across the country. Inequities in housing access, career progression, and lived experiences persist—impacting staff, tenants, and communities alike, as highlighted in Tai Pawb’s recent sector survey.

We remain committed to anti-racist action at FCHA. We, alongside many others are continuing to progress, amplify calls for justice, and ensure communities remain connected and empowered.

The pledge

1. Stand against racism and harmful narratives

We will create safe environments for staff, tenants and communities, through:

· Enforcing zero-tolerance policies and practices with trusted, safe reporting systems for racism and hate incidents.

· Preventing and challenging scapegoating of migrant communities with facts, human stories, community and staff engagement, education or other relevant approaches.

· Regularly training and educating board, colleagues and (if relevant) tenants on anti-racism, unconscious bias and any other relevant topics

2. Tackle racial disparities in housing conditions

We will work to ensure fair and equitable housing conditions for ethnic minority communities, through:

• Actively identifying and, where present, tackle racial disparities in any relevant areas, such as overcrowding, damp, mould, repairs, maintenance or homelessness ensuring prompt response to issues (stock holding organisations)

  
  

• Using our voice and influence to highlight and/or address racial disparities in any relevant areas such as overcrowding, damp, mould repairs, maintenance or homelessness (all organisations)

3. Advance fair representation and champion career progression

We will remove barriers for ethnic minority colleagues and open pathways to management and leadership, through:

• Applying inclusive and targeted approaches in recruitment to achieve change in hiring and reflect community diversity including positive action where possible

  
  

• Offering mentoring, sponsorship or other career development opportunities and pathways tailored to support progression and pipelines to management and leadership roles.

• Support and Equip HR teams with the knowledge to navigate immigration rules fairly and effectively, helping to remove barriers to employment for migrants.

4. Use data and engagement to drive racial equity and diversity

We will improve how we use data and engage with communities to inform anti-racist action, through:

• Closing data gaps and tracking ethnicity data across:

  • recruitment and all employee levels to ensure fair representation and progression (including preparing for ethnicity pay gap requirements)

  • housing conditions, repairs and maintenance (where relevant)

  • anti-racist, bias and other relevant training data

• Engaging, removing communication barriers and centering the lived experience and leadership of people affected by racism to shape service design and delivery

Our Shared Commitment

We recognise that dismantling racism requires more than strategy—it requires courage, honesty, and sustained commitment.

In the face of increasing resistance to EDI, our pledge is more than symbolic—it is a deliberate act of solidarity and accountability.

As signatories to Deeds Not Words 2.0, we commit to:

• Reporting transparently on our actions and progress each year.

• Applying top level oversight and scrutiny of our anti-racist commitments at board/committee level

• Defending and advance anti-racist work across the sector, even in a hostile climate.

• Collaborate across the housing sector to ensure every person in Wales can access a safe, decent and dignified home—free from racism.

Together, we commit to real change — not just in policy, but in people’s lived experiences.

To sign Up to this pledge: Please email me your name/organisation and signature:

E.g.

Donna Webb – Director of Corporate Services & Housing – FCHA