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We are hiring a Tenant Quality Checker!

  • 2 min read

Updated: May 21

Illustration of a person with red hair and glasses using a tablet. They wear a dark hoodie. Blue circle background; focused and engaged mood.

We would like someone to join our tenant engagement coordinator on quality visits to other First Choice tenants homes in South Wales


With the help of Mirus we came up with the role of a Tenant Quality Checker! Someone who is a tenant themselves to go into homes and ask questions to make sure new tenants joining FCHA are happy with their homes.


What would you need to do?


  • Visit First Choice properties and give feedback.

  • Ask tenants how things are working out in their new home.

  • Ask tenants if there is anything that needs to be changed in their home.

  • Ask tenants if they were involved in the planning process of their new home.

  • Ask tenants how they feel in their new community.

  • Complete any mandatory training and additional training that will support you in your role. Must be willing to travel with Tenant Engagement Coordinator.

  • Provide opportunities for tenants to influence the way services are delivered and ensure that they are fully involved in decisions regarding their homes.


To put it simply...


You ask questions to new tenants

Three speech bubbles with 3 questions that you as the quality checker would ask tenants. "Are you happy with your home?" "Is there anything you want changed?" "How do you feel in your new community?"

You give feedback to us!

Hands holding three colorful emoji faces: yellow neutral, red sad, and green happy against a dark purple background.


Once you've asked your questions to the tenants you will give us feedback on how to improve.



How often will I be working?


This role is when required. Your hours will be agreed between you and First Choice Housing Association when a quality check is required. Please note that this role is a six-month pilot scheme and is subject to review.


Hand holding £5 and £10 notes, a £15 gift voucher, and a blue Tempo logo on a white background.

How you will get paid?


You can get paid in 3 ways. It's your choice:

  1. You can get £15 per visit

  2. You can receive a £15 Love2Shop voucher

  3. You can get 2 Tempo Time credits that you can spend.


How to Apply?


Email our Tenant Engagement Coordinator Laura for all of the information and how to apply!


Phone Number: 029 2070 3758


In order to read all of the information about this role. Please download the application pact. This has easy read versions of the flyer and job description.



Apply Now!


Why work for FCHA? You can find all of the benefits here:


We look forward to receiving all of your applications!

Meet Laura, our new Tenant Engagement Coordinator

  • 1 min read
Headshot of laura, she has blonde hair, black glasses and a suit jacket on.

Laura has worked with people with learning disabilities for 13 years which includes supported living homes and day services.


In her free time, Laura loves making memories with her family and friends, walking her Frenchie at her local beach (Barry Island) and trying new food at restaurants. Her Favorite restaurant is Wagamama’s!   





4 people sitting down on a blanket in the background. 3 people standing up posing for the photos. One of them is laute with a hat on and glasses


Laura will be helping tenants to engage and supporting their tenant experience at First Choice.


Get ready for some exciting events and activities that Laura will be organising to enable tenants to enjoy, meet new people and have a chance to speak to staff from First choice in person. She is looking forward to meeting you all! 





4 people with their thumbs up in a field with a table of cakes in front of them
Laura with Tenants who entered the cake competition at the Big Lunch

Have a suggestion for a new FCHA event? Get in touch and let us know!



📞: 02920 703 758

FCHA receives the QED award!

  • 1 min read

We are thrilled to announce that FCHA has been honoured with the prestigious Quality, Equality, and Diversity (QED) Award in 2023. This accolade is more than just a mark of quality for the Welsh housing sector; it represents our unwavering commitment to fostering a culture of equality, diversity, and inclusion within our organisation.



FCHA CEO Adrian accepting the QED award at Tai Pawb

  • Understanding the Journey

  • Defining 'Good' and Beyond

  • Enhancing Experiences

  • Continuous Improvement

  • Demonstrating Commitment

  • Regulatory Compliance





At FCHA, we believe in the power of diversity and inclusion to drive positive change. This QED Award is not just an achievement; it's a reflection of our shared vision for a future. We are immensely proud of this accomplishment, and we invite you to join us in celebrating diversity, equality, and inclusion at FCHA. Together, we can create a world where everyone is valued, respected, and embraced for who they are.

Picture of the QED award.




Thank you for being part of our journey toward a more inclusive tomorrow.

First Choice Housing Association Ltd
10 Village Way, Greenmeadow Springs
Cardiff
CF15 7NE
Tel: (029) 20703758

Registered with Charitable Status under the Co-Operative and Community Benefit Societies Act 2014 Number 26118R Registered with Senedd Cymru | Welsh Parliament under number J094 © First Choice Housing Association 2020 Designed in-house by our ICT team

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