First Choice could help Tenants get on a social water tariff with Welsh Water

Are you an FCHA tenant and a Welsh Water Customer? First Choice could help you get on a social water tariff to save money.

WaterSure Tariff

From the 1st April 2025 you won’t spend more than £532.27 a year on the WaterSure tariff.

You can apply for WaterSure if:

a: Someone in your house has a health reason for using more water. Fore example, you need to wash more clothes or have more baths and showers.

OR

b: There are 3 or more children in your house who are under 19 years old who you can claim child benefit for.

You also need to receive at least one benefit to be on the WaterSure tariff.

To be on the WaterSure tariff, you need to have a water meter at home. If you don’t have a water meter then Welsh Water can fit one for you.

HelpU Tariff

From the 1st April 2025 you won’t spend more than £319.03 a year on the HelpU tariff. That’s around £26.50 a month.

Please not that you have to reapply for the HelpU tariff every 12 months. You do not have to do this with the WaterSure tariff.

You can apply for HelpU if:

a: You are a low income household

OR

b: Someone at home receives a means-tested benefit like Housing Benefit or Universal Credit.

Choose the Tariff that suits you

WaterSure Tariff

If you think you should be on this tariff for your water please follow the link below. First Choice can do the full application for you.

WaterSure Tariff Application

HelpU Tariff

If you think you should be on this tariff for your water please contact Welsh Water directly by following the link below.

HelpU Tariff Application

Help is coming soon!

If you are with Severn Trent or Hafren Dyfrdwy for your water then help is coming your way soon! Please keep an eye out for information on your social tariffs

How to tackle condensation and mould in your home

There is always moisture in the air, even if you can’t see it. Condensation occurs when warm, moist air meets a cold surface. So, when the air in your home gets colder, it can’t hold the moisture which means your surfaces such as windows, doors and even walls will feel wet or cold and, could turn into black mould. If you look near windows, in corners or behind furniture these are the most likely places untreated condensation builds up which can lead to black specks of mould occurring.

Take a look at our helpful videos to prevent condensation in your home:

YouTube Playlist

Tips to prevent condensation

Here are our tips to prevent condensation:

• Maintain the temperature in your home to the recommended level.

• When filling a bath, run the cold water first, it will reduce steam by 90%.

• Avoid drying clothes on radiators and using unvented tumble dryers

• Ventilate your home all year round by opening windows and vents

• Make sure any extractor fans in your home are being used

• Cook with pan lids on to prevent steam escaping

• Try crystal moisture traps, which can be bought cheaply

• Open any vents in your windows and rooms to encourage airflow.

• Regularly wipe all cold and moistness from windows with some kitchen towel and make sure they are dry.

More information

You may find the following information helpful, this was delivered to tenants homes earlier this year to help reduce the effects of Damp and Mould in homes.

Damp and Mould Document.pdf

Download PDF • 1.13MB

CONTACT US

If you think you have condensation and mould in your home, then please get in touch with our team, as they are always there to help:

Call: 02920 703 758

Email: customerservices@fcha.org.uk

You can also get in touch via our social media channels

search for @FirstChoiceHA

Water Butt Giveaway for Tenants

Water butts are a simple method for collecting and storing rainwater.

The UK is often wet but sometimes in the summer we still have to be careful about using too much water when it’s very hot and dry. So, we need to think how to keep our gardens green without just turning on taps.

First Choice is offering free supply and installation of water butts to our tenants at the first 50 properties that tell us they want one. Complete the online form here, Answer a few short questions and attach a picture of where you would like your new water butt installed – and we will do the rest.

If you’ve got a water meter, a garden water butt will save you money. They are good for the environment. Your plants will thank you and rainwater is free from chlorine and treating agents found in tap water

If you are a tenant and you're interested in a Water But please contact FCHA!

Call: 02920 703 758

Email: customerservices@fcha.org.uk

Why a water butt?

• Save water: Water butts reduce the need to use mains water and can help you manage your water resources.

  
  

• Reduce strain on drainage systems: Water butts can help prevent flooding by reducing the amount of water that flows into the street during heavy rain.

  
  

• Lower carbon emissions: Water butts are an environmentally friendly way to water your garden.

  
  

• Cost-effective: Water butts can be a cost-effective way to access water.